Online Help
Consulte nuestras preguntas frecuentes para conocer cómo funciona Dorantes Harness.
Pedidos
¿Qué debo hacer si necesito ayuda para hacer mi pedido?
Please contact our Customer Service as soon as possible by phone or email.
¿Es posible modificar el pedido que acabo de hacer?
Please contact our Customer Service as soon as possible by phone or email.
Acabo de finalizar mi pedido, pero aún no he recibido el resumen del pedido.
It may happen that your order summary is sent to you a few minutes after you have completed your order. We recommend that you check your “Spam” folder. Depending on your messaging settings, the message may arrive there. If you do not receive any e-mail, please contact our Customer Service.
Entrega
¿Cuáles son los plazos de entrega?
Delivery time is estimated between 3 and 5 working days.
¿Cuáles son los gastos de envío?
Deliveries (subject to the availability of the following delivery services at the time of purchase):
The shipping costs are as follows:
Deliveries in Spain: – GLS: free shipping.
Deliveries outside Spain: When you make the purchase, the shipping cost will be calculated according to the place where you want the order to arrive.
¿Es posible seguir la evolución de mi pedido?
To follow the progress of your order, click on the tracking link that has been sent to your email. If you have any questions, you can contact our Customer Service by phone, WhatsApp or email.
RECOGIDA EN TIENDA
¿Puedo recoger mi pedido en una tienda?
YES, you can pick up orders placed on the website in shop.
You will receive an e-mail with confirmation about your order arrival. When you will receive the e-mail, you will have 15 days to collect your order.
To collect your order, please approach the sales staff when you arrive at the shop. You will need to present the following:
- The message confirming the arrival of your order at the shop (printed or on the screen of your phone).
- An identity document.
¿Es posible designar a una tercera persona para recoger el pedido en tienda?
When placing your order, you can designate another person to collect your items in shop. Enter your name and surname in the appropriate fields and send them a message confirming the arrival of your order at the shop. On presentation of this message, together with proof of identity, you will be able to collect your items.
CAMBIOS Y DEVOLUCIONES
¿Cómo puedo devolver o cambiar un artículo adquirido en www.dorantesharness.com?
You can return or exchange orders placed through the website within thirty (30) calendar days from the date of delivery. You will be responsible for the cost of returning the items.
The items must be accompanied by your purchase invoice or a copy in the case of a partial return.
If you have received the items as a gift, it is only possible to exchange them for items of the same value. Please contact our Customer Service to receive the pre-paid return label by email.
¿Cómo efectuar su devolución?
Tendrá que rellenar el formulario de contacto que aparece en nuestra página con los datos que se le pide y, en el cuerpo del mensaje deberá indicar el número de pedido, así como el motivo de su devolución.
Once the return has been received in our warehouses, we will check that they are in their original condition and, once this has been checked, you will receive an e-mail explaining the return process.
¿Es posible devolver o cambiar un artículo en una tienda?
Products purchased in the Dorantes Harness shop can be exchanged in the Dorantes shop within thirty (30) calendar days from the date of delivery.
The Dorantes Harness shop will provide you with proof of return of the item, and the head office will be responsible for handling the refund.
¿Qué artículos no se pueden devolver?
Personalised items cannot be returned.
¿Cuáles son los plazos de reembolso?
We try to process refunds as quickly as possible. You will receive your refund within 15 working days of receiving your return in our warehouse.
